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FREQUENTLY ASKED QUESTIONS

PRODUCT

What makes Fermenton skincare different from other products?

Fermenton products combine naturally sourced ingredients with the power of fermentation. This process enhances absorption, boosts antioxidants, and strengthens your skin’s barrier, giving you deeper, longer-lasting hydration and protection.

What is fermented aloe vera, and why is it better for my skin?

Fermented aloe vera breaks larger molecules into smaller, more active compounds. This allows nutrients to penetrate deeper, so your skin receives stronger hydration, anti-inflammatory benefits, and antioxidant protection.

Can I use Fermenton products on sensitive skin?

Yes. Our formulas, including fermented aloe vera, shea butter, and jojoba, are designed to soothe, nourish, and balance your skin without irritation.

Are Fermenton products suitable for all skin types?

Yes. Our range is designed for all skin types, from dry or sensitive to normal and combination skin. Ingredients like jojoba balance oil production, while shea butter and fermented aloe deeply hydrate.

How does fermentation improve skincare ingredients?

Fermentation breaks down larger molecules into smaller, more bioavailable ones. This enhances nutrient delivery, boosts antioxidant and anti-inflammatory properties, and supports a healthy skin microbiome.

Will Fermenton products help with dry, cracked skin?

"Absolutely." Ingredients like fermented aloe-vera and peppermint + shea butter and bees wax work together to hydrate, soothe, and repair, restoring softness and resilience.

Are Fermenton products natural and safe?

Yes. We use naturally sourced ingredients wherever possible, paired with expert formulation for maximum safety, stability, and effectiveness.

How long does it take to see results from using Fermenton products?

Many users notice immediate hydration and softness. Longer-term benefits, like improved skin barrier strength and reduced irritation, are typically visible after consistent use over 2 to 4 weeks.

Can I use Fermenton products in combination with other skincare?

Yes. Our formulas are designed to complement your existing routine. Apply creams or balms to dry areas or as a protective barrier after your regular serum or moisturizer.

Do your products contain preservatives?

We minimise synthetic preservatives by using fermentation to naturally stabilise ingredients. Any additional preservatives are carefully selected to maintain product safety and integrity.

Are Fermenton products environmentally friendly?

Yes. We source ingredients responsibly, prioritise Australian-made production, and focus on sustainable formulations wherever possible.

How does jojoba oil benefit my skin?

Jojoba oil closely mimics your skin’s natural oils. It absorbs quickly, balances oil production, calms irritation, and provides lightweight hydration for all skin types.

What does lemon myrtle do for the skin?

Lemon myrtle offers natural antibacterial and antioxidant benefits, helps protect against environmental stress, and leaves a fresh, invigorating scent in your skincare routine.

Can I use fermented aloe vera products daily?

Yes. Fermented aloe vera is gentle, nourishing, and safe for everyday use, providing hydration, soothing benefits, and antioxidant protection with every application.

Why should I choose Fermenton over conventional skincare?

Because Fermenton prioritise your skin’s dignity. Our naturally sourced, fermented ingredients, combined with expert formulation, provide deep nourishment, long-lasting protection and sustainable care for both your skin and the environment.

Are your products made in Australia?

Yes. All Fermenton products are proudly made at our Australian laboratory, using naturally sourced ingredients.

CUSTOMER SERVICE & ORDERING

Where do you ship to?

We ship across Australia and internationally. Shipping options and timeframes will be displayed at checkout so you can choose what works best for you.

How long will my order take to arrive?

Within Australia, standard delivery usually takes 3–7 business days. International orders may take 7–14 business days, depending on location and customs clearance.

Can I track my order?

Absolutely. Once your order has been dispatched, you’ll receive a tracking link via email so you can follow your parcel’s journey.

What is your returns policy in Australia?

If your product arrives damaged, faulty, or not what you ordered, we’ll replace or refund it. For change of mind, returns are accepted on unopened products within 14 days of delivery.

What is your returns policy for international orders?

For international customers, the same applies - damaged, faulty, or incorrect items will be replaced or refunded. Change of mind returns are accepted on unopened products, though international shipping costs are the responsibility of the customer.

How do I contact customer support?

You can reach us directly through our website’s contact form or by email. Our support team aims to respond within 1–2 business days.